Privacy policy

Last Updated: 6th of December 2025

This Privacy Policy applies to all personal information collected by YouHome Automation Pty Ltd T/A Security Cameras Australia (we, us or our) via the website located at https://securitycamerasaustralia.com/ (Website).

1. Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot be identified or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit cards, debit cards, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
Communications with us, including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will, in most cases, not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.

3. Personal Information Sources

We may collect personal information from the following sources:

(a) Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
(b) Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies. We use different types of cookies, including essential cookies (retained for 365 days) necessary for website functionality, such as maintaining your shopping cart and login sessions, which are deployed automatically as they are strictly necessary for the Services to function. For non-essential cookies, including analytical cookies (retained for 730 days) to understand user behavior and improve the Services, and marketing cookies (retained for 90 days) to deliver personalised advertising, we will obtain your prior consent through a cookie banner displayed when you first visit our website. You can accept or reject non-essential cookies through this banner and modify your preferences at any time through your browser settings or our cookie preference centre. While cookies alone may not directly identify you, they can contribute to identification when combined with other information. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect website functionality. Third-party cookies set by our partners are subject to their respective privacy policies.
(c) From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
(d) From our partners or other third parties;
(e) From third-party data sources including social media platforms, data brokers, and publicly available databases, where we will provide you with specific details of these third parties and the categories of personal information collected upon request to our Privacy Officer at scasupport@securitycamerasaustralia.com.au.

4. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

(a) Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
(b) Marketing and Advertising. We use your personal information for marketing and promotional purposes in accordance with the Spam Act 2003 and Privacy Act 1988. For electronic marketing communications (email and SMS), we will only send these where we have obtained your express consent, such as through opt-in during account creation or checkout. We may send marketing communications without express consent where permitted by law, including where we have an existing business relationship with you and the communication relates to products or services similar to those you have previously purchased. We may also show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. Each marketing communication will include a clear and easy-to-use unsubscribe mechanism, and you may opt out at any time through your account settings or by contacting our Privacy Officer. We will process opt-out requests within 5 business days.
(c) Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
(d) Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
(e) Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

5. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

(a) With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
(b) With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
(c) When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
(d) With our affiliates or otherwise within our corporate group.
(e) In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

6. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, including the United States and Canada where Shopify operates its data centres.

We rely on Standard Contractual Clauses and other appropriate safeguards to ensure your personal information is protected in accordance with the Australian Privacy Principles when transferred internationally to Shopify and its service providers.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link.

7. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

We implement industry-standard security measures to protect your Personal Information, including AES-256 encryption for data at rest and TLS 1.3 encryption for data in transit. Access to Personal Information is restricted through multi-factor authentication and role-based access controls, ensuring only authorised personnel can access your data. Our secure data centres feature 24/7 monitoring, intrusion detection systems, and regular security audits.

For digital records, we employ 90 day retention periods for active transactional data and 7 years for archived data to fulfill our record keeping obligations, after which automated purge protocols permanently remove the information using government-approved secure deletion standards.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

(a) Right to Access / Know. You may have a right to request access to personal information that we hold about you.
(b) Right to Delete. You may have a right to request that we delete personal information we maintain about you.
(c) Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
(d) Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
(e) Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

10. International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. Your Personal Information may be transferred to recipients located in the United States, Canada, and other jurisdictions where our service providers operate.

We rely on Standard Contractual Clauses and other appropriate safeguards to ensure your Personal Information is protected in accordance with the Australian Privacy Principles when transferred internationally. We enter into contractual arrangements with overseas recipients requiring them to handle your Personal Information in accordance with the Australian Privacy Principles and implement appropriate technical and organisational security measures.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

If you believe your Personal Information has been mishandled by an overseas recipient, you may lodge a complaint with us using the process outlined in clause 13, and we will investigate and take appropriate action. You acknowledge that enforcement mechanisms and legal protections may differ in overseas jurisdictions, and we cannot guarantee the same level of regulatory oversight as exists in Australia.

11. Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

12. Access and Correction

(a) The Australian Privacy Principles:
- (i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
- (ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(b) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

13. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

We will acknowledge receipt of your complaint within 2 business days and provide you with a reference number. Our privacy team will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 30 business days. If additional time is required, we will notify you in writing. All complaint documentation will be retained for 12 months following resolution.

If the matter requires escalation, our Privacy Officer will personally review your case within 5 business days of the escalation request. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. For material changes that significantly affect how we collect, use, or disclose your personal information, we will provide notice by email to registered users and through a prominent notice on our website at least 30 days before the changes take effect. We will post the revised Privacy Policy on this website and update the “Last updated” date.

If you object to any material changes affecting your existing personal information, you may contact our Privacy Officer within the notice period to discuss your concerns. Continued use of the Services after the notice period constitutes your acceptance of the updated Privacy Policy.

We are committed to maintaining robust privacy governance through regular employee training and policy reviews. All employees and contractors handling personal information must complete mandatory privacy training annually, covering Privacy Act 1988 (Cth) obligations, data handling procedures, and breach response protocols. We review this Privacy Policy at least annually, or within 30 days of any material change to our data practices or relevant legislation.

Our Privacy Officer maintains training records, monitors compliance, and reports to management quarterly on privacy matters, emerging risks, and regulatory developments.

15. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through:

scasupport@securitycamerasaustralia.com.au